Hema is an astute and result oriented professional with over a decade of experience in operations and customer service. Her expertise in understanding organization’s requirement and technical know-how, ensures smooth functioning of the firm. A strong team leader and a problem-solver, she attributes honing of her skills to IDBI Bank National Contact Center where she led a team of over 100 members. A commerce graduate, who has been trained with numerous ‘Team Management’, ‘Stress Management’and ‘Quality Management’ programs, she ensures that high standards of operational efficiency are always maintained at the firm.

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